FAQ’S
When are you Open
What are your opening hours for Online Sales?
We are a home run and online business so cannot provide products for walk-in customers.
However, you can make online purchases 24/7. Please allow at least 24 hours when placing your order as we cannot guarantee next day delivery.
We are here Monday to Friday between 9 am – 5:30 pm. Weekend – Contact us for availability
You can call us on 01582 6771773 or 07968803225
How do I place an order?
How do I place an order?
PLEASE ALLOW 24 HOURS WHEN PLACING YOUR ORDERS.
WE CANNOT ALWAYS GUARANTEE NEXT DAY DELIVERY.
When you have decided which products you would like to buy, fill in the forms on the appropriate page.
Remember if you require personalisation, to add your message/name to the message box .
Complete the delivery/collection section followed by payment process.
How do you deliver the items?
How do you deliver the items?
If you have selected Nationwide Delivery, We will use either Royal Mail or DPD. Customers who have chosen our tracked DPD service will receive a text/email notification with the tracking number of the parcel. For customers who have selected our standard delivery service, the items will be sent via Royal Mail and are not tracked, which can take 3-5 working days.
All large items are required to be sent with our DPD tracked service.
Can I Send My products To A Venue?
Prints4U can deliver to any UK Mainland address; however, we always advise you let the venue know that the products are arriving. Please check whether the venue recommends any specific delivery instructions for your addressing label. If the item is signed for on the date chosen, we are unable to provide a refund should the venue misplace them.
The Recipient Wasn't Home
My recipient was not home to receive the parcel, what happens now?
Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a parcel coming so they can let you know if they will be available to receive the gift. If they are not at home the we will reattempt delivery the following day. Unfortunately, we are unable to issue any delivery charge refunds if the recipient is not at home.
Caring For Your Products
How do I store my products and how long will they last for?
If delivered in a delivery box, you can leave these inside or outside the delivery box however, we will always advise double-checking the products when they arrive to ensure you are happy with them.
My Item Is Out Of Stock
My product is out of stock, what happens now?
Sometimes our products may be out of stock and we will do all we can to get in touch with you to offer you a refund on the item or a replacement of another item to the same value. If we cannot get through to you, we will continue to process and deliver the items so you still have the rest of your order and issue you a refund for the item out of stock.
How Do I Book You For My Event?
How can I book you for my event?
We’d love to help you.
Our installations are all available to view here on our Gallery and you can submit your event enquiry through to us via our Contact Us.
My Item Was Faulty
My custom item is faulty, what do I do?
We are really sorry to hear that your product has not arrived in the condition you hoped for. If the product is faulty, please email customerservices@Prints4U.co.uk 24 hours upon receiving the item with a photo of the product.
If we receive photos after 24 hours of you receiving the goods this will limit our investigations and how we can assist you.
Returns Policy
I’ve changed my mind, what is your returns policy?
We are unable to return custom-made orders. Due to their nature, they are personalised and created for each individual customer and as a result, cannot be reused or resold.
For our DIY, partyware and non-personalised items, we hope you are delighted with your purchase, however, if you are not completely satisfied with the goods, please notify us within 14 days of receiving the goods and ensure the items are returned within 30 days in their original condition with the packaging intact.
Please note we do not offer a pre-paid return option and therefore the postal service used to return the items is at the sole discretion of yourself; we do recommend that you use a tracked or signed for service so you can track your item’s journey. Once the items have been received at Prints4U, the product will be inspected and refunded, excluding any delivery costs on the order.
Please note that if your items are faulty this does not affect your statutory rights.
Do You Work With Charities?
Do you provide a discount or free balloons for charities?
We are regularly contacted with charitable requests and as much as we’d love to support every worthy cause, sadly it’s not always feasible. We have a number of charities who we work with on an ongoing basis, as well as doing all we can to support the one-off requests we receive. Please send any charity requests to pauline@Printz4U.co.uk.