At Printz4u, we are committed to ensuring customer satisfaction with every order. Please read our refund policy carefully:
1. Custom Products:
As our products are personalised with your designs, refunds are generally not available unless there is a manufacturing defect or printing error.
2. Damaged or Faulty Items:
If your order arrives damaged, defective, or incorrectly printed, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund as appropriate.
3. Order Changes & Cancellations:
Once an order has been confirmed and printing has begun, it cannot be cancelled or changed. Please double-check your designs, sizes, colours, and quantities before confirming.
4. Returns:
Returns for non-defective customised products are not accepted. For faulty items, we will provide a prepaid return label and issue a replacement or refund once the item is received.
5. Refund Process:
Approved refunds will be processed to the original payment method within 7–14 business days of the issue being resolved.
6. Contact Us:
For any refund-related inquiries, please contact our support team:
Email: admin@printz4u.co.uk
Phone: 07968 803225
Note: We aim to resolve all issues quickly and fairly to ensure a positive customer experience.